A dripping tap on Monday is a refund on Friday. Lumen gets every issue to a vetted local pro fast, lets guests check in on their own, and scores the health of every property. Run your rentals from one app.
Built for owners and managers with 1 to 15 short and mid-term rentals. Works alongside Airbnb, Booking.com and your PMS. First 10 owners: free for 6 months.
UrgentSeaview Apartments · Apt 2
Kitchen tap leaking
09:12Reported with a photo
09:14Sent to 3 local plumbers
09:31Andreas: €45, today 14:00 Approved
14:40Fixed, with photo
The problem
Where rental money leaks.
Not from bookings. From the things nobody chased.
⏳
Issues that sit for days
The AC, the tap, the broken lock. Every day it waits costs a review, a refund or a bigger repair.
🤷
Contractors you can't count on
No-shows, no price upfront, no proof it was done. You find out when the next guest complains.
🧩
No overview across properties
One WhatsApp group per house, one cleaner per spreadsheet. You hear about problems last.
1 · Self check-in
Guests let themselves in.
No key handovers, no waiting at the door at midnight. Guests check in from their phone before they arrive.
ID upload, checked by you or your manager
House rules and house guide, read before arrival
Door codes appear only once the guest is approved
Smart-lock codes that change on their own Coming soon
2 · Issues + contractor network
Fixed fast. With proof.
A job goes out with photos, a local pro replies with a price, you approve. Fixed, with proof.
1
Reported with a photo
By you, your staff or your cleaner, in seconds.
2
Sent to vetted local pros
Plumbers, electricians, AC techs, handymen and cleaners across Limassol. They reply with a price and a time.
3
Approve a repair with one tap
Then it's marked fixed with a photo. Every job, price and photo stays on the property's record.
3 · Insights + house health score
Know which house needs you before a guest tells you.
Every property gets a score out of 100, updated as things happen.
Seaview Apartments86Good
Old Town Coliving64Watch
Why 64: 2 issues open more than 7 days · 1 urgent issue not assigned · next 14 days under 40% full.
Urgent and overdue issues, unassigned jobs
How full the next two weeks are
How fast guests get a reply
4 · One view, every property
More income, less work, nothing to chase.
The best overview of a manager's operations, across all your properties. You follow it all from your phone, wherever you live.
Every property's health score side by side
Switch property in one tap to see its issues, check-ins and jobs
One combined to-do list across all properties Coming soon
Your team in one place: manager, staff, cleaner and viewer logins, each seeing only what they need
Your listings stay yours. Lumen works alongside Airbnb, Booking.com and your PMS
Pro goes deeper
Photos of every visit. Income you can read.
Before and after photos from every clean and repair, so you know it's done right.
Before 10:05 · checkoutAfter 11:20 · ready for the next guest
🧹 Cleaning reports
A checklist per room and before/after photo pairs from every turnover.
🛎️ Guest requests
Extra towels, a late checkout, longer stays: requested in the guest's app, tracked to done.
📸 Issues from guests
Guests report a problem with a photo, it lands straight in your Issues.
💶 Cash register
Every cash payment and expense, per house, with receipts.
📊 Deeper analytics
Upload your Airbnb and Booking.com payout reports and your bank statement. Lumen matches every payout and flags what's missing or short-paid.
🏦 Automatic bank feed
Bank transactions arriving on their own, no upload needed. Coming soon
Base vs Pro
Two plans. Per property.
Base
€20 per property / month
Guest self check-in and door codes
Issues fixed fast, with the vetted contractor network
Insights and house health score
One view across all your properties
3 team seats included
Most complete
Pro
€35 per property / month
Everything in Base, plus:
Cleaning reports with before/after photos
Guest requests
Issues submitted by guests
Cash register
Deeper analytics: Airbnb and Booking.com payout reports matched with your bank transactions
Automatic bank feed Coming soon
Founding offer
First 10 owners: free for 6 months.
Then your founding price is locked: Base €20 or Pro €35 per property per month, 3 seats included. We set it up with you.
